The right way to ask for customer feedback Learn why you're asking for customer feedback. Ask the right questions to the right person. Send a personal thank you note and follow up (not optional). Businesses can use SMS as a method to get customer feedback by sending text messages and business text surveys at appropriate times in the customer journey.
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Dominic Mccoard
Avid foodaholic. Infuriatingly humble bacon nerd. Lifelong beer advocate. Total sushi scholar. Passionate pop culture scholar. Typical travel guru.